|Your personal information at Hellriser Customs is kept
completely confidential. We collect only the data that is needed to
process your orders and we don't share it with any other company. We
are in the business of selling motorcycle parts, not in trading user
information. At Hellriser Customs we value privacy at the highest level.
|On the same note, we will never send you "spam,"
unsolicited, annoying e-mail messages. We offer to send email
notification for promotions and updates only if you specify so from our
website. Your choice will always be respected.
Shopping on our website is completely secure. We use
encryption (SSL) to keep your data and credit card information
completely confidential. Our e-commerce credentials are certified by GoDaddy.com, the largest Domain Registrar in the nation. During
"Checkout," when it's time to type your credit card number, check your
Web Browser to see that the security feature is activated. Many
browsers use a padlock icon to notify you of a secure transaction. When
you shop with us your credit card information is encrypted on your PC
before it's sent for processing. This makes the system as safe, if not
safer, than a "face-to-face" transaction. If you have any doubts or
concerns feel free to contact us by telephone (831-464-3146 ) or send
us an email and we will gladly address any concern. We can process your order over the phone as well.
In addition to using encryption, we don't store your credit card numbers in our database.
This is to improve security. Your credit card number will be used only
to process the current transaction and to obtain the necessary
authorization from the bank. After this operation is concluded we don't
need to keep it around. This means total safety for you. The security
of your transaction is of the utmost importance for us.
In addition, you can be assured that your
card will be charged only at the moment of shipping for smaller orders. Note, the exception
to this rule is for larger orders, special/custom orders and international customers only. We had several cases
where charges could not be applied and we have been left with unsold
merchandise. All international order are charged upfront and then shipping payment requested when it's ready and
delivered as quickly as possible..
Low price guaranteeWe work hard to give you the
best overall deal on motorcycle products. In the event you find the
same product advertised by somebody else at a lower price we will beat that price by 10% of the difference..
To be eligible for this offer you need to provide a link to another
website (URL) or other proof of the advertised price. This offer
doesn't apply to close-out items, specials, eBay auctions, or blemished
items and cannot be used to force us to sell a product at a price lower
than our cost. Everything else is fair game.
Shipping and Returns
|Free Shipping Policy
|We offer free US domestic (i.e. contiguous 48 US states) ground shipping on orders for which the total of the merchandise (excluding taxes, discounts, and/or other fees) is $
or higher. Due to high shipping costs on over-sized items and certain products, they are excluded from this offer and they are clearly marked in our catalog. These items are typically, but not limited to, exhaust systems, large seats, pipes, engines, frames, tires, batteries, hazardous fluids, large body parts,trailers, etc. - basically items that are considered by all the shipping companies to be too heavy, need special handling, and/or over-sized packaging required. Express shipping and any special request for shipping method will be charged at the current market rate.
- No products may be returned without proper authorization.
- Only the original purchaser with the original invoice may return products.
- All items must be returned in their original packaging and be in the original condition.
that are received by Hellriser Customs in damaged condition, even as a
result of shipper mishandling, will not be refunded. We strongly
encourage you to use FedEx or UPS and to fully ensure the merchandise.
- All returns other than warranty items are subject to a 20-50% restocking fee.
- Customer is responsible for paying shipping to return parts for all exchanges and returns that are not under warranty.
received must be inspected upon arrival and all claims for defective or
missing parts have to be made by phone no later than 48 hours after
receiving delivery of the products.
For international orders the
customer is responsible for all shipping costs, regardless the nature of
the delivery, return or exchange. This includes shipping, customs,
brokerage fees, fees caused by customs refusing the packages and all
other related costs. More specifically, Duty, Customs fees and all
other fees charged by the courier to deliver the goods to the
purchaser, are the sole responsibility of the customer. Hellriser
Customs charges only shipping fees at the moment of shipping. The
customer agrees to pay all other fees necessary for the release of the
goods in the destination country. In the event the customer refuses to
pay the additional fees and those fees are charged back to Hellriser
Customs, we will charge the amount plus a 4% finance charge.
Special orders and promotional items
orders, items sold at special rebates (e.g. blemished, display
products, bargain bin etc.) are not returnable or refundable.
wheels sold by Hellriser Customs are "custom wheels". This means that
they are not guaranteed for any specific application. While Hellriser
Customs will try its best to suggest a combination of wheel/tire that
will fit a given motorcycle model, it's the sole responsibility of the
customer to verify the size and fit. All wheels must be installed by a
qualified mechanic, some application might require the fabrication of
axle spacers and/or the need to shim the brake caliper, brake rotor or
other components of the brake system. For wide tire applications,
modifications to the frame, fenders or other motorcycle chassis point
might be necessary. Hellriser Customs assumes no responsibility for
this kind of modifications. Changing any component of the motorcycle
chassis might affect handling and/or the integrity of the motorcycle.
Hellriser Customs is not responsible for downtime, shop charges or any
other fees caused by delays in installing the parts on the customer's
motorcycle. It is the sole responsibility of the customer to check the
parts for defects and missing parts at moment of delivery. All sales of
wheels are final. No returns. No refunds. No cancellations.
- Cancellations of orders can be done either by phone
or via email.Orders cannot be considered canceled until we give a
verbal or written confirmation that the order was in fact canceled.
Simply sending us an email with the request of cancellation does not
imply that we actually received the request and that such request has
- Refusing delivery of an order that has not authorized cancellation will incur in 20-50% restocking fee plus all shipping cost. International returned orders have a 100% restock fee.
the high volume of emails we receive it can take one to two days before
we read a given message. If time is of importance, we suggest using the
- In most cases, cancellation of an order must be
requested before your order is processed in order to avoid the
restocking fees. Hellriser Customs recommends contacting us within 2
hours after placing an order if you must make a cancellation. However,
this does not guarantee you will avoid restocking fees. We process our
orders as quickly as possible and the best way to avoid any restocking
fees is to be certain of the items you are ordering. As always, we are
more than happy too help you via email, instant messaging, or telephone
to check fitment, availability, ETAs and more.
- Custom length (longer or shorter than stock length) brake lines and cables cannot be canceled.
- Orders for items ordered with custom features (leather, stitching, colors, length, etc) cannot be canceled.
- Orders for special order seats cannot be cancelled.
Mistakes, omissions and plain dumbness
|From time to time it might happen that, in adding a product
to our catalog, we make a mistake in entering the price. Now, let's be
totally frank about this. If you see a custom seat sold at $3.50 on our
site instead of the expected $350.00, don't expect to be able to buy it
because we "advertise" the price. We are as honest and precise as we
can be but we are humans and we make mistakes. We ask you kindly,
whenever there is a matter of contention to not take our word for it
and check the retail price of a product with the manufacturer. We always discount from the MSRP so verification is a click away.
|We reserve the right to change prices and terms of our policy at any time without notice