Privacy

Security

Shopping on our website is completely secure. We use encryption (SSL) to keep your data and credit card information completely confidential. Our e-commerce credentials are certified by GoDaddy.com, the largest Domain Registrar in the nation. During "Checkout," when it's time to type your credit card number, check your Web Browser to see that the security feature is activated. Many browsers use a padlock icon to notify you of a secure transaction. When you shop with us your credit card information is encrypted on your PC before it's sent for processing. This makes the system as safe, if not safer, than a "face-to-face" transaction. If you have any doubts or concerns feel free to contact us by telephone (831-464-3146 ) or send us an email and we will gladly address any concern. We can process your order over the phone as well.

In addition to using encryption, we don't store your credit card numbers in our database. This is to improve security. Your credit card number will be used only to process the current transaction and to obtain the necessary authorization from the bank. After this operation is concluded we don't need to keep it around. This means total safety for you. The security of your transaction is of the utmost importance for us.
In addition, you can be assured that your card will be charged only at the moment of shipping. Note, the xception to this rule is for internation customers only. We had several cases where charges could not be applied and we have been left with unsold merchandise. All international order are charged upront and then delivered as quickly as possible..

Low price guarantee

Shipping and Returns

Returns

• No products may be returned without proper authorization.
• Only the original purchaser with the original invoice may return products.
• All items must be returned in their original packaging and be in the original condition.
• Products that are received by Hellriser Customs in damaged condition, even as a result of shipper mishandling, will not be refunded. We strongly encourage you to use FedEx or UPS and to fully ensure the menrchandise.
• All returns other than warranty items are subject to a 20% restocking fee.
• Customer is responsible for paying shipping to return parts for all exchanges and returns that are not under warranty.
• Products received must be inspected upon arrival and all claims for defective or missing parts have to be made by phone no later than 48 hours after receiving delivery of the products.

International
For international orders the customer is responsible for all shipping costs, regarless the nature of the delivery, return or exchange. This includes shipping, customs, brokerage fees, fees caused by customs refusing the packages and all other related costs. More specifically, Duty, Customs fees and all other fees charged by the courier to deliver the goods to the purchaser, are the sole responsibility of the customer. Hellriser Customs charges only shipping fees at the moment of shipping. The customer agrees to pay all other fees necessary for the realese of the goods in the destination country. In the event the customer refuses to pay the additional fees and those fees are charged back to Hellriser Customs, we will charge the amount plus a 4% finance charge.

Special orders and promotional items
Special orders, items sold at special rebates (e.g. blemished, display products, bargain bin etc.) are not returnable or refundable.

Wheels
All wheels sold by Hellriser Customs are "custom wheels". This means that they are not guaranteed for any specific application. While Hellriser Customs will try its best to suggest a combination of wheel/tire that will fit a given motorcycle model, it's the sole responsability of the customer to verify the size and fit. All wheels must be installed by a qualified mechanic, some application might require the fabrication of axle spacers and/or the need to shim the brake caliper, brake rotor or other components of the brake system. For wide tire applications, modifications to the frame, fenders or other motorcycle chassis point might be necessary. Hellriser Customs assumes no responsibility for this kind of modifications. Changing any component of the motorcycle chassis might affect handling and/or the integrity of the motorcycle. Hellriser Customs is not responsible for downtime, shop charges or any other fees caused by delays in installing the parts on the customer's motorcycle. It is the sole responsibility of the customer to check the parts for defects and missing parts at moment of delivery. All sales of wheels are final. No returns. No refunds. No cancellations.

Cancellations

• Cancellations of orders can be done either by phone or via email.Orders cannot be considered cancelled until we give a verbal or written confirmation that the order was in fact cancelled. Simply sending us an email with the request of cancellation does not imply that we actually received the request and that such request has been granted.
• Refusing delivery of an order that has not authorized cancellation will incurr in 20% restocking fees plus all shipping cost.
• Given the high volume of emails we receive it can take one to two days before we read a given message. If time is of importance, we suggest using the phone.

• In most cases, cancellation of an order must be requested before your order is processed in order to avoid the restocking fees. Hellriser Customs recommends contacting us within 2 hours after placing an order if you must make a cancellation. However, this does not guarantee you will avoid restocking fees. We process our orders as quickly as possible and the best way to avoid any restocking fees is to be certain of the items you are ordering. As always, we are more than happy too help you via email, instant messaging, or telephone to check fitment, availability, ETAs and more.

• Custom length (longer or shorter than stock length) brake lines and cables cannot be cancelled.
• Orders for Corbin Seats ordered with custom features (leather, stitching, colors, etc) cannot be cancelled.
• Orders for special order seats cannot be cancelled.

Mistakes, omissions and plain dumbness